"Alekso" ad factory, a leading ad producer, monitors the processing and realization of all incoming orders by means of Support Wizard system, functioning by the ASP scheme. The solution is used through a remote access, provided by the DATA FORT project, the only Russian ASP high level provider. It is the DATA FORT second contract in this year, concluded to lease the "complex" level systems.

DATA FORT, ASP joint project of IBS, the leading system integrator, and Cable&Wireless, a global telecom group, launched a remote access service to the SupportWizard application (Call Tracking type) for the "Alekso" ad factory, a Russian external ad producer.

In the frames of the contract, DATA FORT offers a SupportWizard Russian version to monitor the factory's orders. It also provides maximum service accessibility. The project also offers administering, monitoring, backup, caries out regular and urgent application, database and operation system upgrading. The solution is accessed through the Internet due to the modern infrastructure of the Cable&Wireless Data Processing Center.

SupportWizard is manufactured by Integral Solutions Corporation (ISC) US company and refers to Call Tracking System (Help Desk). It allows to construe on its basis different solutions, such as CRM, Call Center, Dynamic FAQ etc. Many international companies have already resorted to this advantageous product, including such companies as Sun Microsystems, MySQL, Chevron Overseas Petroleum, Delaware Investments, 3COM and others.

"We have always wanted to deploy a system, which would enable us to register clients' orders and control their realization at each stage, says Mr. Vladimir Vatrunin, factory's deputy general director. When we learnt about a DATA FORT product of such a rank, we thoroughly analyzed the SupportWizard potential. We ordered an access to the demo version of the system at datafort.ru. The system absolutely corresponds to our requirements. It is possible to use it in the ASP-mode, which allows to reduce our investments into the business-process automation and to hand out minor functions to the partner".

Currently, SupportWizard is already implemented and is used in the DATA FORT clients' on-line support. It enables to monitor the clients' orders by means of multi-channel access (e-mail, phone, fax, Internet). The service includes delivery of clients problem messages with the reception notification. The system also allows to get over 500 reports by different parameters, the same as to hold a vast database of possible solutions to the problems with a search and filter functions.

"Alekso" ad factory is a leading ad producer, 21 years at the Russia market. "Alekso" ad factory Ltd. is a member of the European light ad association (EVL) and the International shield association (ISA). Its clients are major banks and superstores, oil companies and hotels, entertainment complexes, beauty shops, trade centers, such as commercial bank "Gazprombank", "Ramstore" hyper-market, "Jacques Dessange" beauty shop, "Karo" casino, "Golden palace" casino, "Crystal" casino, "Slavjanskaja" hotel, "Lukoil" company, etc.