On-Demand Service — maintenance and support of information technologies (IT) infrastructure in case-to-case approach. Your company will be assigned with a dedicated English-speaking IT expert who will install and configure hardware and software in your office, train end-users, set up security protection for your information and perform other task as may be required from time to time.

On-Demand Service will save you from routine troubles with IT, speed up installation and configuration of IT system including servers and user workstations, increase support quality without keeping in-house staff.

IBS DataFort have been successfully providing IT support services for several years for representative offices of foreign companies in Russia. With its large network of regional offices the IBS Company can provide its customers with high-quality services not only in Moscow but throughout all Russia.

What expertise is available for you?

• End-user support (Help Desk, Service Desk, support
  for office applications, e-mail services etc.)
• Windows, web server system administrators
• Database administrators
• Business application administrators
• Data communication channels and active networking
  equipment experts (Cisco, Dell, 3Com)
• Information security experts
• Telephony experts (PAXS, VoIP)

Day-to-day and ad hoc tasks that could be entrusted
to IBS DataFort expert

• Installation and support of communication lines and access to Internet
• Integration of IT infrastructure into the office environment according to landlord’s requirements
• Security protection: blocking spam, virus attack and hacker intrusions
• Set up and configuration of equipment (PC and communications)
• Support for workstations, software and office equipment
• PAXS support, office supplies purchase and other tasks
• Hardware and software purchase
• User administration and support

On-Demand Service is provided under the following terms

1. Your company subscribes to the service with the fixed monthly
   fee according to the chosen scheme — 2x2 or 4x4:
   
   
   • 2х2 — the problem is identified within 2 hours after request
     for service was made, experts arrives at the customer site
     and solves the problem within another 2 hours
   • 4х4 — the problem is identified within 4 hours after request
     for service was made, experts arrives at the customer site
     and solves the problem within another 4 hours
     
     
2. Your company is given with a telephone number of Technical Support desk where all requests for services should be directed.
3. Your requests for services are analyzed. Depending on the problem you encounter the proper expert is chosen to visit your office.
4. Payment calculation is based on the time an expert spent solving your problem.
5. Reports are provided as per your requirements.

• You have your IT problems sorted out The level of service
  is high and IT infrastructure is more reliable
• Only time spent to solve specific problem is paid for
• Reducing risk of IT personnel leave the company
• No need to hire and manage in-house IT staff
• All problems are solved by a single supplier
• You have access to high quality and rich expertise of personnel
  of a big IT company for acceptable price

Additional Information

Please contact us. Our sales representative will be happy to assist you with any additional information and provide a technical proposal according your requirements.