Continuous business improvement and IT infrastructure complexity,
as well as growth in the number of users, are that overloaded IT departments routine support functions. At the same time, IT managers must be met the business improvement demands to management and environment strategic approach for the growth and development of the company.

You are requested to reduce operating costs and, at the same time, to provide services under approved service level requirements and meet the growing business requires in new applications and services. In such situation, you need a flexible solution that can be adapted to continuous business improvement and provided centralized users management system and significantly reduced support costs.

Our proposal

IBS DataFort Desktop Management Services will help you to focus on your strategic goals and your IT division will be relieved of performing routine tasks.

IBS DataFort Desktop Management Services are primarily all oriented to companies with a territorially distributed infrastructure that have a large number of divisions. For your convenience, our services are arranged into standard packages. The cost of each package depends on its service range and level. You can choose the package that best matches your needs and, if necessary, any additional services from the general catalogue of services.

IBS DataFort Desktop Management Services include

• Hardware and software accordance (including operating systems
  and office applications)
• Additional software accordance
• РСs and software installation and distribution
• Service Desk — single point of contact
• РСs and software movement, adding and change
• Remote and on-site incident resolution
• PC administration (including account and password creation)
• Preventive PC maintenance (monthly and quarterly)
• Procurement and Spare parts management
• Guarantee management
• Shipment РСs and software to you or your service center
• Asset management
• Reporting

Additional services available in different bundles

• Develop and approval of PC and software standards
• Transition period management
• Project and security management
• E-mail
• Additional consulting services
• Training
• PC crossings

• Reduced TCO
  Reduction of TCO and hidden costs due to standardization and more efficient operations. Free-up of cash flows to invest in core business activities
• Increased transparency
  Standard infrastructure (HW and SW) and increased transparency on assets allow effective control of IT budget. Increased transparency on SLAs allows effective demand management. Elimination of pirate licenses
• Reduced complexity
  Reduction in number of providers leads to less complex environment (e.g., reduction of number of interfaces for purchasing, collections, and other activities)
• Increased quality
  End-to-end integration reduces number of non-coordinated providers, increasing service quality and user satisfaction
• Increased scalability
  Provision of flexibility and scalability needed to support growth in core business

Additional Information

Please contact us. Our sales representative will be happy to assist
you with any additional information and provide a technical proposal according your requirements.