IBS DataFort views quality as the aggregate of services features and characteristics that are capable of meeting specified customer needs.

In order to realise that vision, our quality management system was certified as compliant with the ISO 9001:2000 standard and the IT service management system was certified as compliant with the ISO 20000-1:2005 standard in June 2006. In December 2006 the information security management system was certified to the ISO/IEC 27001:2005 standard thus completing the process of building the integrated management system.

Lloyd’s Register Quality Assurance acted as the independent certification body and acknowledged that IBS DataFort had built one of Europe's best management systems and used it as an efficient tool to meet its business requirements. The IBS DataFort case study has been included by LRQA in a list of best practices among the likes of Boeing, Carlsberg, General Motors, Thales, Vertex.

Our approach to process management for service quality assurance
is defined by the quality management system.

IBS DataFort pursues the following strategic quality goals

• Provide quality IT services in a cost predictable
  and cost efficient manner
• Combine and integrate various services into a consistent
  and coherent services package
• Consistently improve quality with a strong customer focus

The key factors that determine the quality of IBS DataFort services are

• Maintain continuous customer contact, foster communication
  between IBS DataFort and the end users
• Meet and monitor communication needs
• Agree upon the level of service quality
• Perform regular joint assessments of service to determine
  whether the service is in line with customer expectations