Enterprise business processes rely increasingly on information technologies and computer infrastructure. In order to ensure that the technologies are deployed deliver the expected benefits, company has to make sure these technologies and systems are properly operated by the users.

IBS DataFort offers its Service Desk for business applications,
office software and workstations.

We offer

• Receive, register, and process user requests
• Collect statistics and provide reports on incidents
• Install computers and software
• Provide basic troubleshooting, testing, and repair of equipment
• User consulting and troubleshooting
• Create and administrate user accounts

Options

Depending on the number of users and customer requirements,
IBS DataFort offers the following options for Service Desk:

• Resident staff on the customers’ site (Onsite). Service may require one to several dozens of staff, including the manager and request dispatchers
• Subscription or incident-based service (Part Onsite) includes regular visits by support staff to the customer to perform scheduled work, telephone consulting, and remote administration
• Visits upon request (On-Demand). We agree in advance on the minimum response time (e.g. staff arrives onsite within 4 hours following the request)

If necessary, we can provide round-the-clock Service Desk during weekends and holidays.

Benefits

• Considerable reduction of downtime and failures of your IT services
• IT is more efficiently used for your business
• Improved trade-off between quality and cost
• More manageable and cost-transparent IT maintenance processes
• IT staff is focused on strategic development
• Reduced cost of hiring, selection, and training of key staff
• Increased user satisfaction with IT services
• Easy access to the advanced expertise of a specialized company
  for the needs of your IT department

Additional Information

Please contact us. Our sales representative will be happy to assist
you with any additional information and provide a technical proposal according your requirements.